Black screen? Let’s fix it.

When Bazoocam is not working, the cause is almost always on the device side: a blocked camera, a VPN, a browser that has not been updated in a year. Genuine outages are rare and short. A quick way to tell: open bazoocam.social in a private window or on your phone using mobile data. If it loads there, the site is up and the problem is local.

If it fails everywhere, give it ten minutes. Is Bazoocam down for everyone? Occasionally, during maintenance, and it comes back quickly. If it is still broken after that, email support with your device, browser and what you see on screen, and we will check.

A black box where your face should be means the browser is not handing Bazoocam the camera. It is rarely broken hardware. Work down this list and stop when it works.

If Bazoocam shows the wrong webcam, say the laptop one instead of your USB camera, or your voice is not coming through, the browser has picked the wrong device. In Chrome and Edge, click the camera icon in the address bar and choose the device you want from the drop-down, then reload. Firefox asks you to pick each time you allow access. On a phone, the browser normally starts with the front camera; if it picks the wrong one, reload and allow access again, or check which camera your browser settings list for the site.

People searching "Bazoocam won’t show my webcam" or "cam won’t work on Bazoocam" are usually in this exact spot. Choose the device, reload, done.

A call that hangs on connecting, or a picture that freezes every few seconds, is a network problem. Video chat needs a steady upload as well as download, and hotel, school and office networks often throttle it.

Move closer to the router or switch to a 5 GHz network if you have one. Close downloads and streaming in other tabs. If you are on mobile data with one bar, wait until you have better signal. And if Bazoocam keeps glitching only on one browser, try another; an outdated browser is a common cause, so check for updates too.

Bazoocam not working with VPN switched on is one of the most common reports we see. Video calls connect directly between two devices where possible, and many VPNs block or slow that kind of traffic. Some shared VPN addresses have also been used by people who were banned, which can trip our spam protection.

The fix is simple: switch the VPN off while you use Bazoocam and reconnect. If you need a VPN for work, most apps let you exclude a single site or browser (look for "split tunnelling"). A VPN will not get around a ban on your account, and trying to dodge one that way can lead to a longer one.

Accounts get paused or closed when reports show a clear rules break: nudity, harassment, hate, scams, or being under 18. How long a ban lasts depends on what happened. Some are short and lift by themselves; serious or repeated breaks are permanent. There is no fixed "22 hours" rule, whatever forums say.

If you think a ban was a mistake, email support from inside your account or with your nickname, the approximate time and what you were doing. We review appeals by hand. Please do not open new accounts in the meantime; ban evasion only makes the review harder. The community guidelines list what counts as a break.

If Bazoocam is blocked on your school or work Wi-Fi, that is the network owner’s choice, and we will not help you get around it. Chat from your own connection instead. It is also a good rule for privacy: a random video chat is not something to do on a network where someone else can see the traffic.

One last thing: if you typed banzoocam or banzoocam com and landed here, you are in the right place. Once the camera works, head to the Bazoocam home page and press start, or read how Bazoocam works first. On a phone, the Bazoocam app page covers home screen setup and mobile quirks.